Cleaning Service clean

Refund Policy

8.1. No refund claims will be entertained once the cleaning service has been carried out.

8.2. Refund will be issued only if:

8.2.1 The Client has cancelled a cleaning visit within the allowed time (3 to 5 working days in advance) prior to the start of the cleaning visit;

8.2.2 A cleaning operative has not been able to carry out the cleaning due to reasons beyond the client’s responsibility.

9. Complaints

9.1. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. All complaints must be received in writing by post, fax 0845 127 5555 or email no later than 24 hours after the completion of the service. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

9.2. The Client agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items himself/herself or arranging a third party to carry out cleaning or repair services with regards to the above.

Failure to do so will void our Company Guarantee and we will consider the matter fully settled. If payment has not been received in full or has been stopped by the Client we will immediately refer the account for collection.